Privacy Policy

Last updated: 29 December 2025

This Privacy Policy explains how The Sneaker Corner (TSC) (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit, use our services, or make a purchase on thesneakercorner.com (the “Site”), or otherwise communicate with us about the Site (together, the “Services”).

In this Privacy Policy, “you” refers to any user of the Services, including customers, website visitors, or anyone whose information we collect in accordance with this policy. Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal or regulatory reasons. When we do, we will post the updated Privacy Policy on the Site and update the “Last updated” date above.

How we collect and use personal information

To provide the Services, we collect personal information from different sources. The information we collect depends on how you interact with us. In addition to the specific uses below, we may use your information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms, and protect the Services and our rights.

Personal information we collect

“Personal information” means information that identifies you or can reasonably be linked to you. We may collect:

  • Contact details (such as your name, email address, phone number, and delivery or billing address).
  • Order information (such as items purchased, payment confirmation via PayPal, delivery details, and order history).
  • Account information (such as account preferences, if you choose to create an account).
  • Customer support information (such as messages, emails, or other content you share with us).
  • Usage data (such as pages viewed, interactions with the Site, device or browser type, IP address, and similar analytics data).

You may choose not to provide certain information, but doing so may limit your ability to use some features of the Services.

Information collected automatically (Cookies & similar technologies)

We use cookies and similar technologies to operate the Site, remember preferences, improve performance, and analyse usage. You can manage cookies through your browser settings and, where available, through cookie settings displayed on the Site. Please note that disabling cookies may affect certain Site features.

Information we receive from third parties

We may receive personal information from third parties who help us provide the Services, including:

  • PayPal, our sole payment provider, to process payments securely.
  • Confirmations from delivery and fulfilment partners to ship your order and provide tracking updates.
  • Website hosting, analytics, and customer support service providers who assist in operating and improving the Site.

How we use your personal information

  • Provide products and Services. To process orders and PayPal payments, fulfil deliveries, send order updates, provide tracking information, and handle customer support requests.
  • Customer communication. To respond to enquiries, provide service-related notices, and support your orders.
  • Marketing communications. Where permitted by law or where you have opted in, to send updates or promotional messages. You can unsubscribe at any time.
  • Security and fraud prevention. To detect, investigate, and help prevent fraudulent or suspicious activity.
  • Analytics and improvement. To understand how customers use the Site and improve functionality, content, and user experience.

Legal bases (UK GDPR)

Where the UK GDPR applies, we process personal information under one or more of the following legal bases:

  • Contract – to fulfil your order and provide the Services you request.
  • Legal obligation – to comply with applicable legal, tax, and regulatory requirements.
  • Legitimate interests – to operate, secure, and improve our business and Services, provided your rights do not override these interests.
  • Consent – where required, such as for certain marketing communications or non-essential cookies.

How we share personal information

We share personal information only with trusted third parties where necessary to provide the Services, including:

  • PayPal, to process payments securely.
  • Shipping and fulfilment partners, to deliver orders and provide tracking information.
  • IT, hosting, analytics, and customer support providers who help us operate the Site.
  • Authorities or professional advisers where required by law.

We do not sell your personal information.

International transfers

Your personal information may be processed outside the United Kingdom. Where international transfers occur, we apply appropriate safeguards in line with UK GDPR requirements.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Your rights (UK)

Depending on applicable law, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your information in certain circumstances.
  • Restrict or object to certain processing.
  • Request data portability, where applicable.
  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

Children

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Security

We use reasonable administrative, technical, and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Third-party links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: support@thesneakercorner.com
WhatsApp: https://wa.me/+84367221521
Head Office (Vietnam): The Sneaker Corner (TSC), 28 Nguyen Hue Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Branch Office (United Kingdom): The Sneaker Corner (TSC), 18–20 Great Marlborough Street, London, W1F 7HU, United Kingdom

If you are not satisfied with our response, you may have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).