FAQs

Before You Order

  • How much is the shipping cost?

We currently offer free standard shipping on all orders delivered within the United Kingdom.

  • Is express delivery available?

At this time, we provide standard shipping only. Delivery times may vary depending on the product type and destination.

  • What payment methods do you accept?

We accept secure payments via PayPal only.

 

Order Status & Delivery

  • How can I track my order?

Once your order has been processed and shipped, tracking details will be sent to you by email. If your order includes multiple items, they may be shipped separately and have different tracking numbers.

  • My tracking number is not working. What should I do?

Please allow 3–5 business days for tracking information to become active after shipment. Tracking updates may occasionally be delayed, but your order will continue to move through the delivery network. If your order has not arrived after 30 business days, please contact our customer support team.

  • What should I do if my package shows as delivered but I haven’t received it?

If your tracking status shows “delivered” but you cannot locate your parcel, please try the following:

  1. Check your letterbox, safe place, or any area where parcels are usually left.
  2. Review your order confirmation for delivery details.
  3. Use the tracking link to identify the local courier handling the delivery.
  4. Contact the local courier directly for further assistance.
  5. If the parcel is still missing, please contact our customer support team.
  • How long do refunds or replacements take?
  1. Once eligibility is confirmed by email, refunds or replacements are processed within 7 business days.
  2. Replacement items are shipped within 7–10 business days after confirmation.
  3. Refunds typically appear within 7–10 business days, depending on PayPal processing times.
  • I noticed an unfamiliar charge. What should I do?

If you see a charge you do not recognise, please:

  1. Check your order confirmation email for payment details.
  2. Confirm whether a family member or friend placed an order on your behalf.
  3. Contact PayPal for additional information.
  4. Reach out to our customer support team for further assistance.
 

Changing or Cancelling an Order

  • Can I change or cancel my order?

You may request changes or cancellation within 24 hours of placing your order by contacting us via our contact form. After this period, orders enter processing and can no longer be modified or cancelled.

  • Are there any cancellation fees?

If your order is eligible for cancellation, no cancellation fees will apply.

  • Do you offer exchanges?

We do not currently offer direct exchanges. If you experience any issues with your order, please contact our customer support team within 14 days of delivery. We will review your request and provide an appropriate solution, such as a replacement or refund where applicable.

 

Payment

  • When will my payment be charged?

Your payment is charged immediately once your order is successfully placed via PayPal.

  • Why was my payment declined?

For security reasons, we do not receive detailed information about declined payments. Please check your PayPal account, contact PayPal directly, or try again later. If the issue persists, feel free to contact our customer support team.

Other Information

  • I’ve noticed something suspicious. What should I do?

We take fraud, phishing, and identity protection seriously. If you receive any communication that you believe is not from The Sneaker Corner (TSC), please contact our customer support team immediately.

  • How secure is my personal information?

We use industry-standard security measures to protect your personal data. All payments are processed through SSL-encrypted systems, and sensitive information is never stored on our servers.

  • What is your quality control process?

Each order undergoes a final quality review before shipment. Our checks focus on overall condition, finishing, and consistency to ensure every item meets our standards before delivery.